Key Features
12.5 Hrs of High Quality e-Learning content
10 Chapter-end Quizzes
2 ITIL Intermediate SD Sample Test Papers
Highest Passrate
Downloadable E-book Included
30 PDUs offered
Courseware Approved by APMG, CSME
Course Completion Certificate
ITIL® Intermediate SD Exam Fee Included
What is this course about?
The Service Design (SD) module is one of the qualifications within the ITIL® Service Lifecycle category of the ITIL® Intermediate level. The certification demonstrates the candidate’s knowledge of good practices in the design of IT services, processes, and other aspects of IT service management.
Djagora’s training programme for the ITIL® Intermediate SD Module includes both online and classroom training. The courseware has been approved by APMG and CSME and includes quizzes and sample test papers.
The Service Design module focuses on the design of IT services, covering the architectures, processes, policies and documentation. This enables candidates to design services, hence meeting the needs of the organization.