Key Features
9 Hrs of High Quality e-Learning content
10 Chapter-End Quizzes
Downloadable E-book Included
Highest Passrate
30 PDUs offered
2 ITIL Intermediate SOA Sample Test Papers
Courseware Approved by APMG, CSME
Course Completion Certificate
ITIL® Intermediate SOA Exam Fee Included
What is this course about?
The Service Offerings and Agreements (SOA) module is one of the qualifications within the ITIL® Service Capability category of the ITIL® Intermediate level. This module covers principles and processes to create and manage service offering based on business requirements. It also focuses on best practices for developing, implementing and continually improving services.
Djagora’s training programme for the ITIL® Intermediate SOA Module includes both online and classroom training. The courseware has been approved by APMG and CSME and includes quizzes and sample test papers.
The Service Offerings and Agreements module is based mainly on best practice guidance in the ITIL® Service strategy and ITIL® Service Design publications.